They chose us !
In what context did you look for a solution?
The context that led me to look for an activity-tracking solution was cleanliness at the rest areas along the motorway network. This activity, known as roadway servicing, presents major challenges for operators.
Indeed, customer satisfaction depends on a quality of service that must be measured, both quantitatively and qualitatively. Tracking our actions allows us to quantify part of this dual objective, while also verifying that the resources allocated to this activity are being properly deployed.
If the service is to be improved and made more effective, it is first necessary to verify that resources are actually deployed in the field. These resources must be present at the scheduled times so that restrooms and other facilities are properly maintained. Monitoring frequency is essential for anticipation.
Why did you choose MoveWORK?
There were many digital solutions that could have met our needs. What set MoveWORK apart was its ability to respond specifically to this need by creating a tailor-made solution. In the case of tracking restroom visits, the co-development of a tour/route editor and a scheduling tool was the operational translation of an expressed need. This feature makes it easier for the operator to organize the activity as a whole.
Fabrice Russo
Regional Operations Director West Atlantic – VINCI Autoroutes
What are the objectives and key success factors of your project(s)?
The objectives and key factors are simple. We needed to balance a certain level of service with the right amount of effort deployed. To achieve this, we needed a solution to verify that the resources mobilized were in the right place at the right time.
This kind of measurement can only be achieved with efficient and agile tools. That is why we work with MoveWORK, which offers a solution with this operational efficiency.