As the leading motorway operator in Europe, VINCI Autoroutes welcomes more than 2 million users every day across its 4,443 km network. To ensure the operation and maintenance of restrooms at its rest areas, the company partly relies on service providers. This outsourcing is organized by sector and requires processes for tracking both internal and external stakeholders. VINCI Autoroutes relies on MoveWORK to optimize the management of round/tour circuits and to facilitate the oversight of all its service providers.
Simplified intervention management with Facility Management software
As part of this strategy, VINCI Autoroutes chose the MoveWORK Flow SaaS platform. Our Facility Management software natively and easily enables the coordination of activities across multiple service providers. With the help of a scheduling module and a tour/round assistant, VINCI Autoroutes automatically generates interventions for each of its agents. The group prepares, in real time, the interventions of all its service providers across its motorway network.
The second key benefit of MoveWORK Flow is its ability to identify intervention locations and ensure that all workers have actually visited each site. Thanks to the My Missions mobile app, VINCI Autoroutes agents can confirm their presence using NFC chips or QR codes. VINCI Autoroutes benefits from precise attendance tracking and can easily manage it remotely.
My Missions also empowers workers, giving them greater accountability and autonomy. By digitizing job sheets, the mobile app simplifies intervention management. Agents have real-time access to visit history and on-site tasks, and are automatically notified in case of unexpected events. MoveWORK Flow provides a detailed view of the services delivered to VINCI Autoroutes and ensures shift start-ups and adherence to scheduled rounds.
Discover the testimonial from Fabrice Russo
360° management for simplified intervention control
For VINCI Autoroutes, another key challenge was gaining an overall view of its operations. The MoveWORK Flow platform ensures remote, multi-site management and enables real-time verification of commitments. The design of dashboards has allowed VINCI Autoroutes to consolidate all information very easily and track every stage of each intervention.
Going forward, collaborative spaces will be rolled out and organized by sector to provide targeted views. Tracking performance KPIs and analyzing them makes it easier to implement customized improvement plans. Since data plays a crucial role in making teams more agile, connected devices (including satisfaction kiosks) have been deployed at motorway rest areas.
Results and benefits
For VINCI Autoroutes
- Around a hundred sites (restroom facilities) are managed in real time
- A comprehensive, real-time view of all operational data
- Tracking of agents and interventions carried out
- Optimized route management, particularly for semi-buried containers
- Better coordination between all internal and external stakeholders
- Increased customer satisfaction and service quality
For service providers
- Greater efficiency and autonomy
- Better coordination (synchronized schedules, mobile app, etc.)
- Clear, measurable performance indicators