They chose us !
What led you to use an external tool?
A few years ago, VINCI approached us about setting up a partnership for the motorway service areas in our region. To successfully carry out this project, we turned to MoveWORK. We were looking for a solution to track our agents’ visits across our branch’s sites and carry out digital quality checks.
Why did you choose MoveWORK?
Our branch was already working with MoveWORK on other projects involving clock-in terminals. Several MoveWORK Flow features met our needs, such as the ability to collect field data using photos. As we operate in a fairly autonomous environment, we appreciate being able to send photos directly through the app.
In addition, our branch was facing an issue with quality checks. The client carried out their own checks, and we carried out ours. But, as you know, when there is a discrepancy between the two, the client is always considered to be right. At that point, the branch bears the penalties.
We therefore chose MoveWORK to track quality checks and efficiently centralize their results. This gives us full traceability of the data and clear indicators of our service quality. Whatever the client may challenge us on, we can track and prove that the quality check was actually carried out.
What successes and challenges have you encountered when implementing the solution?
There were no major obstacles to implementing the solution. Our branch has around twenty team members spread across a specific area, working on different days of the week. Team leaders supervise these agents. We therefore trained several mobile team members, as well as all agents, on how to use the app on their phones.
The agents responded very positively to the solution. We explained to them that, since we are on the ground every day, we need feedback from the field.
This validation helps us anticipate any potential disputes or challenges raised by the client. We therefore needed clear and reliable traceability of field data.
MoveWORK Flow has also made certain exchanges easier. For example, if an agent notices a shortage of paper supplies or an issue at a facility, they can quickly take a photo and report it. This transfer of information allows us to react quickly. Each visit by the same team member at a specific time gives us a real-time overview of the site. Depending on how busy the site is, for example at the end of the week, we know that a shortage could lead to operational issues.
From a management perspective, what benefits has the MoveWORK Flow solution brought you?
The first benefit is being able to quantify whether a service has been carried out or not. With the platform, we can transparently confirm that certain services have been completed and carried out properly. We have also received positive feedback from the client. We initially rolled out the app on a small scale, and ultimately, VINCI wanted to expand the solution to a much larger area.
What are your plans for 2023?
Today, ATALIAN works with hospitals and organizations operating in demanding environments where quality control and monitoring are essential. We are entering a post-COVID era of cleaning, where the demand for traceability and higher standards is becoming increasingly strong. Branches need to balance these expectations and offer clients smart, tailored solutions.
For some clients, traceability is already an established requirement and is not something they are willing to pay for. In the cleaning industry, however, traceability is not an end in itself. It is therefore important to explain its value to clients and co-develop projects that meet all their expectations.