They chose us !
SODAIC is a group of approximately 400 employees made up of three entities:
- An aerospace entity specializing in aircraft cabin cleaning
- An entity specializing in the maintenance of audio headsets for Air France Business Class passengers
- An industrial laundry entity responsible for supplying aircraft with linen and other textiles
Why did you choose MoveWORK?
First of all, implementing a management platform is an asset to our brand image. When they work on board an aircraft, our agents are surrounded by our clients. Having a digital quality control tool appears much more professional.
Secondly, MoveWORK Flow enables us to collect field data and access clear performance indicators. This information is easier to process, analyze, and share internally. We can also provide our clients with comprehensive reports.
Finally, deploying the platform has significantly facilitated the controllers’ work. By eliminating paper from our processes, we have simplified the intervention workflow while also taking a more environmentally friendly approach.
In which use cases do you use the MoveWORK Flow platform?
At SODAIC, we use the MoveWORK Flow platform for all aspects of quality management. In the field, we carry out quality checks on cleaning operations, as well as on the cleaning methods used.
We also use MoveWORK Flow to digitize several forms, such as workplace accident reports and satisfaction surveys.
SODAIC also has a maintenance business, particularly for the audio headsets used in Air France Business Class. Thanks to MoveWORK Flow, our agents can carry out quality checks on the equipment.
How did the deployment of the solution go?
Internally, the main challenge is getting agents to embrace a new QHSE management system. At SODAIC, many of our agents have been with the company for a long time and have developed their own way of working. When processes are changed, this is often perceived as an additional task rather than an improvement.
With MoveWORK, however, the deployment has gone smoothly so far, and we have not encountered any issues.
Have you already measured the benefits for your company, your management teams, your agents, and your clients?
The first benefit for SODAIC is the improvement in customer relationships. MoveWORK Flow makes it easier to share information and communicate with our clients. With the platform, we can easily prove to clients that services have been carried out and meet our quality commitments. The results are more professional and are delivered through customized dashboards. Our clients are satisfied and can see that SODAIC is keeping pace with the times.
Internally, MoveWORK Flow helps us identify shortcomings and areas where we could improve our methods. This overview allows us to determine what we need to work on and when.
Digitalization also makes our agents’ work easier. They now have a tablet or smartphone in their hands instead of a sheet of paper. Paper can blow away, get wet, or become stained. A digital tool is much more practical.
What are the next steps in the deployment process?
For now, we have not yet had the opportunity to develop the planning features, particularly when it comes to customer complaints. We would like to identify the nature of each complaint and the client site concerned, and automate priority inspections for the companies concerned.