They chose us !
For more than 40 years, the Spanish company Lacera has been providing innovative Facility Management solutions across a wide range of sectors, including healthcare, hospitality, shopping centers, and education. To manage attendance across its operational sites and ensure intervention traceability, Lacera chose MoveWORK solutions. Claudia Mayor Garcia, the project’s digital lead, answered our questions.
In which situations do you use the MoveWORK Flow platform?
First, we use all the modules related to working-time tracking and management. Thanks to MoveWORK Flow, we can create points of interest to record shift start times, manage employees, and assign them to different teams. We have implemented a digital clock-in system across all our sites using various technologies, including time clocks, phone-based clock-ins, and QR code clock-ins without a mobile app.
We also use the Intervention module to monitor activities. We are currently deploying forms and quality checks to optimize task management and inspections across our sites. With MoveWORK Flow, we can easily provide proof of services delivered and share the performance indicators requested by our clients.
What benefits has MoveWORK Flow brought to your teams and clients?
First, MoveWORK Flow offers a wide range of clock-in methods, allowing us to implement attendance tracking across all our sites, regardless of their specific requirements. It is a dynamic and intuitive platform that provides an instant overview of the actual situation on site: ongoing interventions, agents present, incidents, and more.
In addition, MoveWORK Flow offers numerous features to optimize contract management according to each specific case. We have already received several positive comments from our clients, who are delighted to have access to our performance indicators through customized dashboards. This level of transparency allows us to demonstrate precisely that we are meeting our contractual requirements.
Overall, these solutions have been well received and appreciated by both our agents and our clients.
How would you describe MoveWORK’s Customer Service?
We currently benefit from continuous support from our dedicated coach. Whenever we have questions about using the tools or encounter an issue, we receive a fast and clear solution. It is highly valuable to be able to rely on quality support from a technology provider. This close, personalized assistance helps us make the most of the platform and optimize its use. We are very satisfied with MoveWORK’s customer service.