They chose us !
Buckler Security Group is a French security company with specialized expertise in the luxury industry. The Group provides a wide range of security services across the sector, including retail, corporate headquarters, luxury hotels, and bespoke events. Since 2016, Buckler Security Group has been using MoveWORK Flow to monitor the presence of its security officers across its various client sites in southeastern France.
Claude Pareyre, Operations Manager for the Southern Region, agreed to share his experience and answer our questions about using MoveWORK Flow.
In what context did you start looking for a solution, and why did you choose MoveWORK?
The MoveWORK Flow platform was deployed to meet a need for greater visibility and traceability of shift start times. We needed to monitor the actual presence of our security officers on site in real time, with accurate working-time indicators and reliable evidence to support them. We chose the MoveWORK Flow platform for its ability to adapt precisely to our operational needs, thanks to customizable environments tailored to each client site. Ease of use was also a key factor, enabling our teams to quickly adopt the solution without difficulty.
How do you use the MoveWORK Flow platform in your operations?
We implemented the MoveWORK Flow platform to monitor and manage the attendance, late arrivals, and absences of our security officers. When they arrive on site, they clock in via a phone call. The clock-in information is instantly transmitted to the platform, giving us a real-time overview of all agents deployed across our operations. This feature delivers tangible organizational benefits: in the event of an unexpected absence or other issue, we receive an alert and can immediately initiate a replacement. The advantage is that MoveWORK offers a comprehensive range of innovative tools, including time clocks and mobile applications for collecting attendance data.
What benefits have you seen for yourself, your teams, and your clients since implementing MoveWORK Flow?
First of all, as soon as a clock-in is recorded, MoveWORK Flow gives us complete confidence that the information is reliable, with no uncertainty or ambiguity. We no longer need to travel to the site to check or decipher a sign-in sheet, which saves us a tremendous amount of time. The platform takes care of time-consuming tasks, allowing us to focus on other priorities.
The platform also strengthens our ability to deliver high-quality service under all circumstances, which is one of the key requirements of the luxury industry. Thanks to absence alerts, we can initiate replacement processes within minutes and ensure service continuity. We can check anywhere and at any time whether our agents are in place and reassure our clients that the service has been delivered as expected.
If requested, activity reports provide concrete evidence that our contractual commitments have been met. MoveWORK Flow therefore helps us uphold our commitments, giving our teams peace of mind while strengthening the loyalty of both our clients and employees.