They chose us !
Since 2018, FIVA Team Staffing, a subsidiary of the Penelope Group, has been using the MoveWORK Flow platform to digitalize attendance management. Team Staffing is a network specializing in temporary staffing for the service sector, as well as the placement of operations agents in underground parking facilities.
Samia Fekkane, Branch Manager, and Anaïs Kouyate, Branch Assistant, explained how MoveWORK solutions support them in their day-to-day operations.
Why were you looking for a solution, and why did you choose MoveWORK?
Our branch manages several isolated operations agents deployed across parking facilities. We were looking for an effective solution to address late arrivals and absences at these sites, where we had very limited visibility into attendance. Previously, our agents used a clock-in system based on landline phones. However, most of the phones in the parking facilities were gradually removed or became unavailable. This method was therefore no longer suitable, reliable, or operational.
In addition, we manually monitored shift start times, which was extremely time-consuming. When dozens of agents need to clock in at the same time, the slightest technical issue can disrupt the entire system. On top of that, information was scattered across multiple channels emails, phone calls, text messages, and more. This lack of centralization and visibility prevented us from responding quickly to unexpected situations and impacted customer satisfaction. We therefore needed a solution to ensure intervention traceability, manage our teams, monitor schedules in real time, and maintain the level of service expected by our clients.
To address these challenges, the Penelope Group, to which our subsidiary belongs, implemented MoveWORK Flow. This decision was supported by a successful previous experience with the platform in its hospitality and reception activities.
How do you use MoveWORK solutions?
Our agents use the myMissions app on their phones and clock in via QR codes located at each intervention site. Through the app, they can report incidents at certain parking facilities, such as a missed cleaning service or damaged equipment. Thanks to the photo capture feature, we can immediately identify the issue and take the necessary action to resolve it. Previously, agents sent all this information to us by text message. Now, everything is centralized and accurately recorded. With myMissions, they are protected and can provide evidence of the quality of their services.
On our side, as a temporary staffing agency, we cannot rely on traditional timesheets. With MoveWORK Flow, we monitor temporary workers’ shift start and end times in real time, based on their contracts. Thanks to alerts, we can instantly detect late arrivals or absences and respond quickly to unexpected situations. The reliability of the data collected saves us a tremendous amount of time!
What benefits have you seen for you and your teams?
“I only have one word: amazing! MoveWORK Flow saves me time because everything is centralized in a single interface. We’re constantly working under pressure, and our schedules are never set in stone. With the platform, we can respond immediately. If there’s a change, I update the schedule in MoveWORK Flow and all the relevant stakeholders are notified. We now have a single communication channel and no longer need to send dozens of emails to all our agents every week.
Our agents are also delighted to have access to a schedule that is updated in real time through myMissions. When there is a change or a new intervention request, they receive notifications and everything is automatically synchronized. They have visibility of upcoming tasks and can organize their workload accordingly. We no longer need to call them for every change: they can check all their interventions at any time, wherever they are.
Finally, if our clients request performance indicators or reports, we can easily extract the data they need. In the event of an issue, MoveWORK Flow enables us to provide dated and traceable evidence, photos, and field reports.”
What are your plans for further development with MoveWORK?
In 2025, we aim to further maximize the benefits of MoveWORK Flow, particularly by deploying the myDecisions application for quality management. With the support of our dedicated coach, we are progressing step by step, and our priority is first to achieve full mastery of the Intervention modules. Once our teams have fully adopted these features, we will roll out additional modules. MoveWORK Flow can be a real asset in our tender processes and will help us stand out from the competition.