They chose us !
Cristal Net, filial del Grupo Cristal, se dedica a la gestión integral de sus instalaciones. Ofrece una amplia variedad de servicios en los ámbitos de la limpieza y el mantenimiento, como la limpieza de suelos, la gestión de residuos, el mantenimiento y las pequeñas reparaciones, entre otros. Actualmente, Cristal Net cuenta con el apoyo de MoveWORK Flow para optimizar la calidad de sus intervenciones y simplificar su día a día.
Sophie Puci, responsable de estudios QHSE, aceptó compartir su experiencia y responder a nuestras preguntas sobre su uso diario de MoveWORK Flow.
In what context did you start looking for a tool, and why did you choose MoveWORK?
We were looking for a tool capable of meeting several needs: improving our performance, simplifying our day-to-day operations, and enhancing the quality of our services. Indeed, meeting our clients’ expectations and maintaining a high level of satisfaction are at the heart of our priorities. The MoveWORK Flow platform, with its ability to create inspection forms and quality checklists, was a decisive factor in our choice.
How do you use the MoveWORK Flow platform in your operations?
For now, we are still in the learning and implementation phase. However, I am optimistic about its long-term potential. MoveWORK Flow will become an essential tool for improving our performance, enhancing the quality of our services, and simplifying our day-to-day operations.
The deployment of MoveWORK started slowly, which is understandable for any project without a dedicated project manager. Implementing such a platform requires a certain amount of time for adaptation, as it involves several people across the company. Since I joined the company, the goal has been to structure the implementation more effectively. We have started integrating the platform gradually and in a targeted manner, taking the time to raise awareness among and inform our teams about the platform’s features and benefits. This was followed by a training period, which allowed us to gain a better understanding of the platform’s various features and maximize their usefulness going forward. With this approach, we are laying the foundations for a solid and effective deployment.
We use MoveWORK Flow with clients who have complex specifications and requirements. The platform is particularly useful in demanding environments such as hospitals, healthcare facilities, and sites requiring rigorous and methodical service management. It enables us to meet high standards through its monitoring and quality control capabilities. Its flexibility makes it perfectly suited to these sensitive environments, where quality and precision are essential.
What benefits have you seen for yourself, your teams, and your clients since implementing MoveWORK Flow?
MoveWORK adds real value to our day-to-day operations by enabling better organization and more rigorous planning of site visits. Thanks to the tool, teams can structure their quality checks more effectively, making it much easier to monitor and evaluate services. This helps us maintain a high level of quality in our operations and meet our clients’ expectations with greater precision. The digitalization process has been perceived differently by our teams. Some agents initially saw it as a constraint because it required them to change their usual working habits. For others, however, it represents a real opportunity and provides greater security, as the tool centralizes information, makes it easier to track completed tasks, and provides reliable performance indicators. Step by step, we are working to demonstrate the benefits of this transition to all our employees and strengthen overall adoption.
Although we are still in the early stages of deployment, I can already see the benefits of MoveWORK Flow. In my previous roles, I used this platform and was able to see just how rich it is in terms of features and actionable data.
It provides a clear and detailed overview of operations, which is a valuable asset for anticipating and resolving issues. I am convinced that, as we continue to expand our use of the platform, we will be able to fully leverage its potential to optimize our processes.
In addition, the support provided by MoveWORK throughout the different stages is a significant advantage. From the initial meetings through to the deployment of the platform within our company, we have been supported by a team that is always available and attentive to our needs.