They chose us !
Cris’Elite Propreté is a cleaning company based in Lyon, serving the wider Lyon area. It primarily provides cleaning services for residential buildings, offices, and commercial premises. Since 2021, Cris’Elite Propreté has been using MoveWORK Flow to optimize the collection of its agents’ working hours across its various client sites.
Alain Bouttin, CEO of Cris’Elite Propreté, agreed to share his experience and answer our questions about the day-to-day use of MoveWORK Flow.
What prompted you to look for an external solution, and why did you choose MoveWORK?
Our agents work at sites outside our headquarters, making it difficult to monitor their presence and the quality of their work. On several occasions, we had to respond to frequent questions from our clients about whether our agents had been on site: “Did you come by? What time did you arrive?” and so on. These questions led to regular site visits, which were time-consuming and costly. That’s why we looked for an external solution that could reduce the need for on-site visits, cutting unnecessary travel costs and saving valuable time. We chose MoveWORK because the solution offers features that meet our operational needs.
How do you use the MoveWORK Flow platform in your operations?
Before digitalization, our agents’ attendance and the quality of their services were monitored manually. To respond to client requests, managers frequently had to travel to sites, making operations complex and costly. The lack of a centralized solution was becoming increasingly apparent and further burdened our internal processes.
Today, we primarily use the MoveWORK Flow platform to monitor on-site attendance, and the results have been remarkable. This intuitive tool simplifies agent management while ensuring accurate and efficient monitoring.
To maximize its effectiveness, we trained our teams on how to use the platform. Once they had mastered the modules, MoveWORK Flow brought real added value to our organization, making our operations smoother, more responsive, and more efficient.
What are your plans for future development? Are you considering deploying MoveWORK Flow for new projects?
In the long term, we hope to use the MoveWORK Flow platform to manage as many tasks as possible, including leave requests, supply replenishment, and more. This would allow us to automate and centralize several internal processes within a single tool, reducing both costs and the time spent on these tasks. We are also considering expanding the use of MoveWORK Flow
to other projects, particularly quality control, which would further improve our service management and, ultimately, increase customer satisfaction.
Would you recommend our platform and/or applications?
Yes, we would recommend the MoveWORK Flow platform. It is effective, easy to integrate into our processes, and enables us to optimize the management of our agents’ attendance across all our client sites. Although some modules require an initial learning period, the solution as a whole is high-performing and helps us save time while improving our day-to-day operational management. I am also very satisfied with the support provided by the Customer Center. Your teams are responsive, attentive to our needs, and do not hesitate to follow up when necessary, even when I am not always readily available. The support is regular and personalized, which is a real asset for us.