Ils nous ont choisi
The Concept Environnement Propreté (CPE) group brings together 25 large independent French companies specializing in cleaning services. With a network of around 100 branches, the group employs more than 12,000 people, including 8,000 cleaning agents.
Léa LABETE, Sales and Operations Assistant at CPE, agreed to answer our questions, particularly about her use of the MoveWORK Flow platform to digitalize work orders.
What prompted you to look for an external tool?
Before using the MoveWORK Flow platform, our local branches used paper-based work orders. Each time they visited a site, agents had the clients sign the work orders to confirm that the cleaning service had been carried out. However, some mobile agents, who traveled between many different sites, could accidentally misplace the paper work orders. With a network of branches as spread out as ours, it was becoming increasingly difficult to collect all the work orders. We wanted to change the way we operated and find a tool that would allow us to remotely manage and track all our services.
In which use cases do you use the MoveWORK Flow platform?
Our local branches mainly use the platform when agents carry out services such as window cleaning or site deep cleaning. These services may be performed in shops, branches, or other premises that are generally open to the public. We use the MoveWORK Flow solution to create login access for our members and generate QR codes for each service site. Once the QR codes were deployed, agents simply had to scan them to have the work order completed and signed by the client on site. This saved them time and made the information collected more reliable.
How has MoveWORK improved your day-to-day operations and those of your teams?
Today, with MoveWORK, we receive all work orders in real time and directly in our inbox. We can therefore save them in our tracking files as they come in. In addition, the work orders are now clear and easy to read, and they contain all the necessary information, which was not always the case before.
We are also very satisfied with MoveWORK’s customer service. Whenever we have a question, they have always taken the time to respond and explain the feature in question. We find the team very responsive, which is always greatly appreciated!
