A major player in event cleaning, Ovalnet operates at prestigious venues such as Paris La Défense Arena. Until 2025, the company relied entirely on manual processes. Schedules, protocols, attendance, and requests were all managed exclusively on paper.
With more than 100 events planned per year by 2026, Ovalnet chose to digitalize its processes with MoveWORK.
The objectives:
- Ensure complete traceability of event cleaning services
- Save time when allocating resources and assigning tasks
- Reduce response times for unexpected issues and internal or external requests
- Automate processes before, during, and after events
- Streamline communication with clients and ensure their satisfaction
- Ensure optimal safety for occupants and the public
Why did digitalizing traceability become essential for Ovalnet?
For Ovalnet’s operations managers, monitoring and managing services across event-related contracts was becoming a real headache. They had to:
- Move from one area to another to collect proof of completed interventions
- Respond to client requests without reliable evidence from the field
- Adjust teams on the fly without clear visibility of operations
- Rely too often on verbal updates or scattered documents
Although traceability was essential to demonstrate service quality, the available information was not structured or easily usable. This directly affected Ovalnet’s ability to demonstrate compliance with its contractual commitments. During client meetings or site audits, intervention records often lacked consistency and reliability. Digitalizing its processes quickly became a priority.
Why choose MoveWORK?
Digitalization now enables Ovalnet to centralize field data, monitor interventions in real time, and access reliable, actionable evidence for audits and performance reviews. This essential transformation helps strengthen service quality and ensure compliance across its event cleaning operations with MoveWORK’s solutions.
1. The myMissions Indoor mobile app
myMissions Indoor is the application designed to meet the traceability needs of the event industry. Automatically integrated with the MoveWORK Flow platform, it enables Ovalnet’s management team to:
Assign turnaround and cleaning tasks without fixed time slots
Prioritize actions based on urgency and location: dressing rooms, VIP areas, restrooms, floor areas, etc.
Share up-to-date job descriptions with agents based on their assigned area, without having to travel to the site systematically
Collect field data to gain a comprehensive overview of operations
On their side, service agents can:
- Access their rounds and intervention protocols in just one click
- Access a library of safety documents, instructions, and procedures
- Organize their workload independently
- View their updated schedules
- Access a service kiosk to submit requests before, during, and after events
- Request additional staff or services without making phone calls
2. The MoveWORK Flow platform
Complementing the mobile application, the MoveWORK Flow platform provides comprehensive supervision and management of interventions. As the core of the digitalization system, it automatically centralizes and analyzes all data collected in the field.
With its powerful features, MoveWORK Flow transforms operational data into dynamic, real-time dashboards. These indicators provide a clear and immediate overview of activities, making it easier to make informed decisions and optimize costs.
The platform also enables Ovalnet to:
Monitor service progress in real time
Automate interventions and corrective actions in the event of non-compliance
Access dashboards by site or client
Generate reliable and structured reports
Provide access to a customer portal offering complete transparency on commitments and completed services
“Choosing MoveWORK was a natural decision. When MoveWORK launched an advanced platform and an application specifically designed for the event industry, we immediately recognized its potential to structure and centralize our processes. This evolution confirmed our decision to integrate it into Ovalnet, enabling us to unify our tools and improve efficiency.”
3. MoveWORK Support: A Guarantee of Quality
To ensure the success of the project, MoveWORK implemented a structured support program, from solution deployment through to full adoption by Ovalnet’s teams. MoveWORK Academy is Qualiopi-certified and provides high-quality support through training delivered by consultants and coaches who specialize in Facility Management.
Ovalnet benefited from a tailor-made learning program, including:
End-to-end creation of a digital environment, digitally mapping the Paris La Défense Arena sites
Training tailored to different user profiles
Personalized support from a dedicated coach for each team member