2cleanPRO is a well-established cleaning and maintenance company in Montpellier, working mainly in the commercial and residential property sectors. Its clients include one of the largest shopping centers in Montpellier.
2cleanPro chose MoveWORK to track and adjust restroom interventions based on actual foot traffic. With peaks reaching up to 33,658 visits per day, real-time monitoring became a necessity.
The objectives:
- Manage and track restroom interventions in real time
- Adjust interventions based on actual restroom foot traffic
- Ensure a consistent level of restroom cleanliness throughout the day
- Respond quickly to client requests with on-the-ground evidence
- Track consumable usage and anticipate restocking needs
- Provide the client with freely accessible reporting, updated in real time
Digitalizing flow traceability: a necessity for 2cleanPro
Until then, tracking relied mainly on paper-based methods: checklists, manual checks, on-site reporting, and after-the-fact reports. This approach quickly showed its limits:
- Lack of visibility into restroom foot traffic
- Checklists that were incomplete, lost, or filled in after the fact
- Time wasted manually consolidating data and justifying activities
- Delayed alerts in the event of an anomaly or incident in the restrooms
Since 2022, 2cleanPRO has deployed the MoveWORK Flow platform and IoT equipment at its client’s site. The project has made it possible to track restroom foot traffic in real time, log cleaning interventions, instantly report anomalies, and provide the client with reporting accessible at any time.
Why did 2cleanPro choose MoveWORK?
Deployed to meet the project’s challenges were a TAQT check-in terminal, occupancy sensors, the myMissions app, and the MoveWORK Flow platform. Together, these solutions form an interconnected and complementary ecosystem: the equipment collects data directly on-site, while the platform centralizes, processes, and delivers the information in real time.
1. Occupancy sensors :
Installed at restroom entrances, the sensors automatically measure foot traffic by zone, by hour, and by time period. This data makes it possible to identify peak periods and adjust interventions accordingly. Since there are no doors in the client’s case, the sensors operate using infrared.
2. TaqtOne check-in terminals :
Positioned in each restroom, the TaqtOne terminals allow agents to log the end of their shift after each service. Thanks to personal NFC badges, each visit is time-stamped and recorded in real time in MoveWORK Flow. The platform thus provides full visibility into the frequency and regularity of interventions carried out, as well as response times in the event of a reported issue.
"After defining the scope of the project, our technology team handled the installation and deployment of the IoT devices. On site, we faced a major constraint: since the surfaces were entirely glass, any drilling was impossible. We opted for double-sided fixing, which kept the equipment securely in place without affecting the client's infrastructure."
3. The myMissions mobile app :
The myMissions mobile app has been deployed to 2cleanPro’s service agents. With it, agents can :
- Clock in and out as a mobile team
- Verify the accuracy of their working hours and specific hours worked
- Access their up-to-date schedules, even in case of changes or unforeseen events
- Be instantly notified of reports, complaints, client requests, and exceptional tasks to be carried out
- Alert their supervisor for any request for backup, restocking, or additional service
- Report incidents with a single click: leaks, clogged toilets, broken faucets…
4. The MoveWORK Flow platform :
For 2cleanPro: Once collected, operational data is automatically transmitted to MoveWORK Flow. The platform centralizes and analyzes all the data in tables, using charts or customized KPIs:
- Working time traceability: delays, absences, number of visits…
- Visualization of planned vs. actual discrepancies
- Visualization of discrepancies by agent
- Intervention time indicators
- Tracking of men’s/women’s restroom foot traffic by period
With MoveWORK Flow, 2cleanPro’s operations manager can see at a glance whether contractual commitments are being met: visit frequency, expected response times… If a threshold isn’t reached, MoveWORK Flow enables them to identify routes that are falling behind, readjust rounds, and reallocate resources on the contract if needed.
For the client :
A digital client portal was developed for the client’s Technical and Security Director. On this platform, they can track the completion of the services specified in the contract in real time. Thanks to this system, 2cleanPro can easily demonstrate its quality of service and the fulfillment of its contractual commitments.
