Althea turned to MoveWORK to help manage service activities across 23 buildings at a university with more than 19,000 occupants. With the implementation of service kiosks, occupants can report incidents or submit intervention requests via QR codes. Each request is geolocated and automatically assigned to the team responsible for handling it.
The benefits for Althea
- Automated management of agent absences and delays
- Real-time visibility of ongoing requests and their progress
- Easier team management through dedicated applications
- Optimized intervention schedules by anticipating needs
- Automated intervention workflows based on incoming requests
- Clear client reporting on services delivered on site
The benefits for the university
- A centralized view of internal and external activities
- Real-time monitoring of request processing
- Improved student experience and satisfaction