Acciona is a global group and a leader in sustainable solutions in renewable energy and infrastructure. Its activities cover the entire value chain, from design and construction to operations and maintenance. In 2020, the group generated revenue of €6.472 billion.
With a presence in more than 40 countries, the company is built around three pillars: sustainability, innovation, and excellence. Acciona is committed to driving the transition towards a low-carbon economy. To achieve this, it relies on quality and innovation processes to optimize resource use and integrate environmental considerations into its projects.
Among the clients of Acciona Facility Services Middle East is Hamad Medical Corporation (HMC) in Qatar, an organization specializing in the management of medical and healthcare services, including secondary and tertiary care. HMC is part of Qatar’s national healthcare system and manages all public hospitals in the country, with more than a dozen healthcare facilities. The organization also oversees the national ambulance service, as well as home and residential care services.
Since 2017, HMC has selected Acciona Facility Services as one of its key Facility Management Services providers. Acciona supports the hospitals with cleaning services, hospital environmental hygiene services, and waste collection. With the MoveWORK Flow solution, the group ensures real-time cleaning traceability.
MoveWORK, a Digital Transformation Accelerator for Hospitals
Pour être en conformité et répondre aux normes d’hygiène, HMC et Acciona ont, tout d’abord, mis en place un système de points pour mesurer la qualité du service fourni. Cela impliquait une collecte manuelle d’informations au moyen d’un tableur, puis la création de tableaux de bord Excel. La présentation des résultats obtenus s’effectuait sur papier, afin de passer les audits correspondants.
This system was very time-consuming and generally inefficient. “We quickly realized that we needed to implement new technology for collecting quality data. Real-time management would allow us to move towards a paperless approach in our operations,” explains Alistaire Parales, IT Manager at Acciona Facility Services Middle East.
“To achieve this,” he continues, “we chose MoveWORK, one of Europe’s leading technology companies in the Facility Management sector.”
MoveWORK Flow, optimizing quality control in real time.
MoveWORK Flow is an all-in-one Cloud platform for Facility Management. Our solution centralizes and analyzes all data in real time and displays it in strategic dashboards. This simplicity is precisely what led Acciona to choose the solution. “We wanted a very easy-to-use tool because the end users who would be working with it had different levels of technical skills and varying degrees of familiarity with technology,” explains Alistaire Parales.
Very quickly, the MoveWORK teams mobilized to meet HMC’s hospital cleaning and hygiene quality requirements. “We had extensive discussions and worked closely with Acciona to understand how to integrate the group’s and its clients’ requirements into our platform,” explains Daniela Prudencio, Project Manager at MoveWORK Iberia. “The project planning phase was the most important and the longest.”
This was followed by a testing phase during which formulas were tested to ensure that all key performance indicators could be displayed in real time.
“The creation of the form used to collect the information required several updates and revisions. Thanks to effective collaboration and close communication with the Acciona project teams, we developed a very simple and user-friendly approach that allows all users to feel comfortable using MoveWORK Flow.”
Today, 20 HMC hospitals are managed daily with MoveWORK Flow, with more than 60,000 quality checks carried out to date. The solution has become “an essential tool in the teams’ daily operations,” says Alistaire Parales. “The interface allows us to see the exact scores we would obtain in a real audit, thanks to data traceability. Beyond the platform itself, we are extremely satisfied with the quality of the support services provided by MoveWORK and with the relationship we have built with our Coach within the Customer Service team.”
Take control of your operations with MoveWORK Healthcare
Benefits for all stakeholders across the quality chain
This digital revolution has enabled Acciona to strengthen its position as a leader in Facility Services in the healthcare sector. “Thanks to MoveWORK, we have redefined the concept of proactivity in our operations. Using the platform has enabled us to monitor the service we provide to our clients much more effectively,” says Alistaire Parales.
HMC can now directly manage the quality of cleaning across all its facilities in real time. From the same tool, all quality protocols can be carried out without having to print a single sheet of paper. “We are one of the first organizations in the Facility Management sector in the region to use a digital data collection tool. We have significantly reduced our paper consumption for information collection. This approach is not only cost-effective, but also essential to our organization’s strategy to reduce carbon emissions. It may be a local decision, but it results in global changes,” explains Alistaire Parales.
Finally, the challenge of implementing a continuous quality improvement system in the services sector has been successfully addressed. Clara Rodríguez de las Heras, Acciona Project Manager, highlights: “Based on the data collected through digitalized checks, it is possible to instantly analyze variability against KPIs. Trend analysis is made easier, and the early detection of future deviations is improved. In short, the automated results generated by MoveWORK Flow help agents step back, gain better control of the situation, and continuously introduce small changes that lead to service excellence.”