CONNEXION
Transport Industry

Towards a seamless, data-driven, and collaborative FM

Stations, boarding halls, restrooms, reception areas…
The MoveWORK Flow platform connects your Facility Management services
to your operational data (flows, flights, occupancy, interventions…)
for shared, proactive management focused on the passenger experience.

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Ensuring sustainable performance of transport hubs

In stations, airports, and highways, every minute counts…
Massive passenger volumes, continuous traffic flows, coordination of multiple providers, strict compliance with safety and hygiene standards: fluidity and operational rigor are essential.
The passenger experience depends as much on punctuality as on the perceived quality of daily services.

Key types of interventions in airports

Meeting the demands of a high-pressure environment
ensemble-outils-nettoyage (1)
Cleaning and high-traffic areas
• Restrooms, halls, gates, cleaning conditioned by actual traffic
• Rapid alert channel (QR code, kiosk, app)
• Smart scheduling based on peaks, IoT, or ticket/passenger data 
modern-hallway-airport-subway-station
Light maintenance and passive safety
• Faulty lighting, locks, damaged seats, signage
• “First taker” assignments, workflows, traceability
• Responsiveness aligned with flight schedules and sensitive areas
plan-complet-d-un-homme-flou-passant-l-aspirateur-sur-le-sol
Incident and emergency management
• Water leak, cleaning incident, obstruction: targeted handling
• Critical workflow with configurable escalations
• Timestamped field reports, enforceable evidence
homme-affaires-porter-valise-tout-marcher-par-terminal-depart-passagers
Strict SLA zones
• Gate, VIP lounge, baggage area: tight compliance
• Shared dashboards for clients and providers
• Deviation alerts, prioritization, and real-time requalification
Caucasian businessman passenger is checking in big baggage bag to airline ground crew at departure gate into the airplane for measuring weight before boarding to plane
Passenger reception and orientation
• Reports, requests, interactivity via myNeeds, kiosk, QR code
• Satisfaction tracked, SLAs visible
• Passenger flow insights, signage, and real-time information

Airport data and FM optimization

From data to action

By connecting flight tickets, occupancy data, and IoT sensors (air, comfort, fill level), you can:

  • Anticipate saturated areas to schedule cleanings

  • Reduce unnecessary trips and interventions

  • Share collaborative dashboards (operator ↔ provider)

Use case: automatic triggering of a restroom round once the USER/VIP threshold is exceeded.

Client Case

MITIE (Spanish airports)

in figures

  • Present in all airports in Spain (FM #1)
  • Over 6,000 staff deployed on-site
  • Large-scale deployment of myMissions in the field

Operational results

  • –35% time wasted (through automatic reminders)
  • 97% of interventions closed on time
  • –30% in critical times (VIP areas and restrooms)
  • –90% incoming calls thanks to digital channels

Madrid airport managed by Mitie with MoveWORK Flow

ultra propreté

FM common foundation

Whatever the infrastructure

Field orchestration

  • myMissions Indoor, smart assignment
  • Multi-step workflows, reclassifications
  • Escalations, reminders, visible SLAs

Management & collaboration

  • Shared Workspaces, role- & profile-based access
  • SmartReport BI, time-based comparisons
  • API, Webhooks, IoT, multi-platform IS integration

Revealing KPIs

Measure, analyze, and optimize your performance
97 %

Interventions closed
on time

–35 %

Non-productive time
(automatic reminders)

–30 %

Critical intervention lead times

–90 %

Incoming calls eliminated

–15 à –25 %

kilometers
(route optimization)

+10 pts

Traveler/client satisfaction

Shift from reactivity to anticipation

MoveWORK Flow enables operators and providers to make Facility Management a tool for both passenger experience and performance

Request a demo