Measuring customer satisfaction is no longer optional it has become an absolute necessity!
Today, this indicator directly reflects your company’s performance. As part of a continuous improvement process, your customers voices provide valuable insights to adjust your services, stand out from the competition, and strengthen loyalty. To gather this feedback, several solutions are available: from traditional paper forms to the most advanced satisfaction kiosks, the options are numerous. But in 2025, in a constantly evolving market where digitalization is taking hold, satisfaction kiosks are becoming one of the tools to prioritize. In this article, MoveWORK guides you through the best options currently available.
Why implement a satisfaction kiosk?
Still wondering if installing a satisfaction kiosk is really worth it? The answer is simple: it’s a game-changer for your customer experience! A satisfaction kiosk is an interactive device that captures real-time customer feedback on their experience. Placed in strategic locations (entrance halls, corridors, restrooms…), it allows you to gauge customer perception at a specific moment. These kiosks typically operate through a touchscreen or connected buttons, enabling quick and easy feedback in just a few taps.
With these digital tools, you gain a clear, real-time view of customer satisfaction. The data collected reveals trends, and analyzing it allows you to take action to improve your users’ experience.
Is there a recurring spike in dissatisfaction in the restrooms on Saturday afternoons? You increase the number of service staff on that day. Is the welcome rated poorly in the first-floor waiting room? You adjust the procedures with the hostesses assigned to that area.
These tools turn your customers into active contributors, whenever they spot a kiosk, the urge to interact and give feedback is triggered almost automatically. On your end, it’s all about being proactive to resolve potential issues before they escalate.
As a result, installing a satisfaction kiosk brings a wide range of benefits:
Collect data at strategic touchpoints: Satisfaction kiosks are placed in key locations that reflect your brand image or product experience. You gather large volumes of feedback quickly, right where customers are naturally present and receptive.
Anonymity: Kiosks collect data anonymously, encouraging users to give spontaneous feedback. This discretion fosters honest responses and eliminates filters that might distort the results.
Ease of use: The intuitive interface of satisfaction kiosks allows for quick interactions using smileys, rating systems, or simple questions. Anyone, customers or staff, can easily respond.
Moreover, your satisfaction kiosk sends a strong, positive message and clearly demonstrates your commitment to listening to your customers. It’s a powerful signal that strengthens trust and enhances your quality approach by showing care for your community’s well-being.
Discover all the tools for measuring customer satisfaction
The latest technological trends in satisfaction kiosks
In 2025, collecting data is no longer enough. You need to understand it, analyze it, and above all, turn it into concrete actions.
Satisfaction kiosks are evolving, they no longer just gather feedback. Thanks to AI, they now enable intelligent, real-time interpretation of customer responses. Data is processed instantly, giving teams the ability to adjust services on the spot.
Some satisfaction kiosks go even further: they interpret emotions, analyze the natural language of comments, and extract clear trends. We’ve moved from a simple feedback tool to a true quality dashboard.
Among the latest innovations, you’ll find:
- Artificial Intelligence: Kiosks now use algorithms to adapt questions or provide recommendations based on the user’s profile or history.
- Remote Management: Settings, questions, and displayed content can now be modified remotely without any need to go on-site.
- Augmented Reality: This technology enhances the customer experience with fully interactive content, such as guided tours through a space.
- Voice Assistant & Integrated Virtual Agent: Satisfaction kiosks can be equipped with voice-command assistants and chatbots to guide users without the need for a screen.
The best satisfaction kiosks of 2025!
Yes, in 2025, satisfaction kiosks have become smart, connected, easy to use, and more. But beware, not all are created equal!
The criteria that define the excellence of a satisfaction kiosk revolve around four key areas:
Technical reliability to ensure optimal operation
Ease of deployment for quick and functional setup
Analytical performance to effectively leverage the data collected
Compatibility with your existing infrastructure
The secret to a successful choice? Opt for a satisfaction kiosk that integrates seamlessly into your environment and meets your customers’ expectations!
What should you consider before making your choice?
To choose the right satisfaction kiosk, you need to evaluate your industry and the people who interact within it. Every situation is different: the location where you install the kiosk, the users who will interact with it, and what you want to gain from it will all influence its effectiveness. If the satisfaction kiosk is not well suited, you risk receiving few responses or feedback that is not very useful, making it difficult to improve the customer experience. Moreover, considering these criteria at the very start of the project helps avoid spending unnecessary money.
Here are the main factors to consider:
- Type of location: The choice of satisfaction kiosk largely depends on where it will be installed. For indoor use, touchscreens or smiley-based kiosks work perfectly. However, for outdoor locations, you should prioritize robust models that are weather-resistant and equipped with screens adapted to ambient lighting
- Traffic volume: The number of visitors influences the type of kiosk to install. In high-traffic areas like train stations or shopping centers, opt for kiosks that are simple and quick to use. In less frequented places, more interactive and detailed kiosks can be considered.
- Desired level of analysis: Depending on your goals, the level of analysis may vary. If you only want quick, quantitative feedback, a simple kiosk will suffice. For more detailed analysis, choose touch or connected kiosks that allow extensive questionnaire customization.
The different types of satisfaction kiosks
There are several types of satisfaction kiosks, each designed to meet specific needs depending on the environment, the target audience, and the collection objectives. In 2025, the market has diversified to offer solutions increasingly tailored to real-world demands:
Smiley kiosk: The smiley kiosk is undoubtedly the most recognized model in the field of satisfaction measurement. It is based on a simple principle: clicking physical buttons representing different emotions, ranging from “very satisfied” to “very dissatisfied.” The smiley satisfaction kiosk may also feature a color-coded rating system, making feedback collection even smoother. Thanks to its ease of use, it ensures quick and intuitive interaction, suitable for all types of users.
Our recommendation: Taqt
- Touchscreen kiosk: Equipped with an interactive screen, the touchscreen kiosk offers a much higher level of customization than smiley kiosks. In addition to multiple-choice questions, it can include open-ended questions, surveys, and even personalized visual content tailored to your customers (product updates, quality indicators, number of users, and more).
This rich functionality offers a more engaging user experience while collecting essential qualitative data to understand the reasons behind satisfaction or dissatisfaction. The touchscreen satisfaction kiosk is particularly well suited for environments where in-depth feedback is a major asset, such as hospitals.
Our recommendation: Xifab
- QR code kiosk: The QR code kiosk is a hybrid solution that combines a physical stand with digital interaction. The user scans the displayed code and accesses an online questionnaire. It also offers great flexibility in deployment since no electronic kiosk is required, reducing installation and maintenance costs.
This model is especially effective in mobile or temporary environments, such as trade shows. Printed on a fixed stand, this virtual satisfaction kiosk can be moved around according to your preferences and needs.
Our recommendation: Skiply
Contactless kiosk: Still little known, the contactless satisfaction kiosk is emerging as the best solution designed for sensitive environments where hygiene constraints are critical. Using motion sensors, it detects the user’s hand hovering over the response areas. This technology eliminates any physical contact with the kiosk.
Our recommandation: FeedbackNow
Comparison table of satisfaction kiosks
All these solutions sound great but which one should you choose? To help you decide, here is a comparison table of the best satisfaction kiosks available on the market:
| MODEL NAME | KIOSK TYPE | PRICE | LEVEL OF CUSTOMIZATION | KEY STRENGTH | DATA COLLECTION METHOD | LEVEL OF DATA ANALYSIS |
|---|---|---|---|---|---|---|
| Taqt | Smiley kiosk | On request | Medium | Simple and intuitive use, good response rate | Touch interaction on kiosk | Basic |
| Xifab | Touchscreen kiosk | From €890 excl. tax | High | Customizable touchscreen interface, real-time analysis | Touch interaction on kiosk | Advanced |
| Skiply | QR code kiosk | From €9 excl. tax/month | High | Easy deployment, no hardware maintenance | QR code scan | Medium |
| Feedback Now | Contactless kiosk | On request | Low to medium | Enhanced hygiene, quick installation, robust | Contactless sensors | Basic to medium |
MoveWORK Flow, the essential tool to connect your satisfaction kiosk
Collecting field data is good, but doing something with it afterward is essential. Indeed, without a thorough analysis of the collected data, its impact remains limited. That’s where MoveWORK Flow truly makes a difference.
Connected to your field measurement devices, the platform centralizes your customer feedback in real time and transforms it into clear indicators presented as colorful and visually appealing dashboards. With MoveWORK Flow, you can segment your data according to your needs: by area, by region, or globally. Thanks to this instant insight into satisfaction, you identify the strengths of your customer journeys, spot anomalies within seconds, and trigger the right actions at the right time.
A satisfaction kiosk shows a sudden drop in positive feedback in a reception area? A quality inspection is automatically scheduled to identify the source of the problem. Several customers are unhappy with the cleanliness of the restrooms? The frequency of maintenance interventions in that area is doubled. With MoveWORK Flow, you act before the issue escalates. By optimizing every key step of the user journey, you sustainably enhance your customers’ satisfaction.
