A flawless experience, proven in real time
Orchestration of housekeeping and Facility Management teams,
intervention traceability, coordination with the front desk,
PMS/IoT integrations, and data-driven control.
With myMissions Indoor, your rooms and public areas are prepared at the right time, at the right quality level and it shows in your guest satisfaction.
Your challenges
From the hotel side
• Just-in-time room availability (turnover & late check-out)
• Visible, auditable cleaning/maintenance standards
• Smooth coordination between front desk ↔ housekeeping ↔ maintenance
• Effortless handling of unexpected events and VIP needs
Rate “Ready on Time” ↑
Recurring incidents ↓
Incidents récurrents ↓
Service provider side
• Assignments based on availability/skills/floors
• Photo evidence/timestamps, quality controls
• Replenishment and consumption monitoring (restroom IoT)
• Client portal & shared KPIs
–20% unproductive travel
+15 % productivity
+15 % productivité
Incidents récurrents ↓
Chambres “Ready” + rapide
Satisfaction lobby ↑
Délai correctif ↓
Expérience VIP homogène
Covered services
Real-time orchestration
–30% inter-team waiting time
SLA under control
On the field: applications and triggers
- myMissions Indoor: floor/room plan, contextualized tasks, icon kiosk
- Triggers (check-out, late), IoT (footfall, washrooms), scheduling and missed rounds
- Photo/timestamp evidence, signatures, rollbacks when needed
- Automatic reminders & escalations (SLA, “first-come, first-served”)
At management level: Workflows and quality controls
- Multi-step workflows: assignments, validations, touch-ups
- Quality controls & sampling: scoring, non-conformities, action plans
- Event automation: prioritize, reassign, close, requalify
- Shared hotel ↔ provider portal (Workspaces)
Workspaces & SmartReport
Steer the experience and the margin
Touch-up costs ↓
Dashboards opérationnels et qualité
- “Room Ready on Time” rate, touch-ups, lead times by floor/team
- Customer satisfaction (barometers), complaints and root causes
- Consumptions & restocking (connected washrooms)
- Week-over-week comparisons, events & activity peaks
Touch-up costs ↓
Connectors and interoperability
- API / Webhooks with PMS, CMMS, BI (Power BI…), Azure AD SSO
- CSV import & webhook pull on display for fresh data
- Restroom IoT (HygiaConnect® JVD), air quality, footfall
- ‘AI-ready’ data: workload forecasting, anomaly detection
Security and compliance
Data and access protection
• Encryption in transit/at rest, roles & logs
• GDPR: minimization, purposes, consent
• Azure AD SSO, strengthened password policies
• Enforceable audit trail (who, what, when, where)
High-availability infrastructure
• AWS: high availability, fault tolerance, 24/7 monitoring
• Load balancing, backups, performance
• Controlled openness: API, Webhooks, connectors
• 99.8% availability
Proven excellence, from the lobby to the suites
MoveWORK Flow helps hotels and their service providers execute, track, and prove their services at the pace of your guests.