HAS certification audits are crucial milestones in the life of a healthcare facility. However, this examination is not easy! Nosocomial infection rates, protocol compliance, patient flow managemen… there are many indicators to evaluate. In case of non-compliance, your facility may face penalties. Discover our tips to avoid an anomaly report during your HAS certification!
What does HAS certification involve?
Whether for hospitals, clinics, or social care facilities, HAS certification assesses the quality of care in healthcare institutions. It aims to improve the patient care journey and ensure a high level of safety for both patients and healthcare staff. This external evaluation is mandatory in both the public and private sectors. The scoring criteria are established by the Haute Autorité de Santé, and the assessment is conducted by appointed healthcare professionals.
During the certification visit, auditors examine a list of specific indicators: quality management, risk control, care safety, organizational indicators, and more. They look for potential non-conformities and then compile a report. All the results of this report are publicly available on the HAS website. This transparency helps inform patients about the quality of care at the healthcare facility they are considering.
What is an HAS certification anomaly report?
The anomaly report is the nightmare of the HAS certification process! Used by auditors, this reporting tool documents non-conformities identified during the audit of a healthcare facility. These notes may highlight a divergence from current standards, a failure to meet an acceptable threshold, or a significant risk to the occupants of the facility.
Additionally, the HAS certification anomaly report includes detailed information about the nature of the defect, its location, and the corrective actions that need to be implemented. This document, in itself, does not prevent the facility from obtaining HAS certification. However, when an anomaly is identified, the healthcare facility must implement corrective actions to address the issue. The HAS considers these corrective actions during the final review to determine if the facility meets the required standards for certification.
Therefore, HAS certification anomaly reports are not a punishment but rather a means to encourage the continuous improvement of care in healthcare facilities.
What criteria are evaluated in the HAS certification anomaly report?
HAS certification is continuously reviewed, and its evaluation criteria evolve each year. The reference framework is structured around three main themes, each consisting of several objectives:
- The patient: information, involvement, respect, inclusion of family members, living conditions, and social connections…
- The care teams: care pathways, coordination, risk management, practice evaluation…
- The facility: strategic orientations, patient engagement, skill development…
To avoid an HAS certification anomaly report, the indicators to be met are divided into three categories: standards, imperatives, and advanced. In 2024, the list of points to monitor has expanded further. A digital and sensitive data protection component is now a prerequisite.
Among the new areas of concern are:
- The healthcare facility’s management of digital security risks
- The secure identification of professionals within the Information System
- The use of the information system for accessing patient records
- The security of the use of IT communications for medical information
- Patient access to their own records and patient information
- Adherence to best practices for patient identification
To avoid an HAS certification anomaly report, meticulous and real-time monitoring of data is essential.
How to avoid an anomaly report during your HAS certification?
Monitoring quality indicators and hygiene standards is essential to avoid an HAS certification anomaly report. However, this traceability is impossible if the entire facility is not structured to support it. Sticky notes to notify patient discharges? Passage sheets scattered in drawers? Bio-cleaning protocols stored in a binder at the back of an archive closet? All these factors hinder certification.
Indeed, manual management of care quality is unreliable. Between errors, omissions, or misunderstandings, preparing for your audit becomes a real nightmare. Imagine the time wasted gathering all the information: entire days! Therefore, the solution to avoiding an HAS certification anomaly report is digitization.
Digitize your forms and paper documents
First, the goal is to digitize all your paper documentation. No more lost attendance sheets or duplicate interventions; digitization collects and centralizes data for optimal coordination. Your document management becomes fully automated. Information from various departments is gathered using capturing devices (mobile apps, badge readers, QR codes, etc.) and stored in a single tool. Digitization facilitates document access and provides event traceability. During evaluations, the risk of anomaly reports related to missing or poorly archived documents is thus reduced.
Automate your intervention workflows
A patient has just received their discharge authorization? A bio-cleaning intervention is triggered. An operation is scheduled in the operating room in an hour? A health inspection is automatically initiated.
Using an intelligent platform, such as MoveWORK Flow, allows you to digitize and automate your intervention workflows.
Digitizing interventions is crucial for reducing the risk of anomaly reports during your HAS certification. Indeed, with task tracking, you can now demonstrate precise adherence to protocols.
Task completion rates, route adjustments, number of resources allocated to interventions,… all these indicators are now visible in real-time to demonstrate the quality of your care to auditors. Digitization provides you with a history of all events and movements within your healthcare facility: admissions/discharges, interventions, occupancy rates, and space usage…
To take it a step further, implementing automated workflows is key! With an intelligent management platform, the overall state of your facility is monitored down to the finest detail. A problem? An absence? A service request? All the necessary actions to resolve these issues are automated. Whatever the situation, automation ensures compliance with quality standards and turns the HAS certification anomaly report into a distant memory.
Digitize management and quality monitoring
In this same vein, digitizing your quality monitoring is essential to avoid an anomaly report during your HAS certification. Automated tracking of quality indicators allows for the rapid identification of any deviations from established standards. In case of non-compliance, your reaction time is instantaneous. You no longer wait for the official evaluation to discover the problem and can address it proactively.
Management platforms enable you to generate alerts for non-compliance and, most importantly, to initiate the right actions at the right time. The anomaly is analyzed, identified, and located, allowing for the deployment of corrective actions tailored to the situation. Additionally, digitizing your quality controls or self-assessments helps you detect and resolve issues even before non-compliance arises. This preventive management ensures that you avoid receiving an anomaly report during your HAS certification audits.
Opt for automated management of your audits
Finally, to avoid anomaly reports in your HAS certifications, automating your reporting and reports is a good solution. With real-time data collection, why not generate automated dashboards? This way, regardless of the auditors’ requests, your indicators are graphically represented and correlated with the corresponding data. Internal audits can even be automated, ensuring systematic evaluation of processes and proactive identification of risk areas.
MoveWORK Flow: the platform to digitize your HAS indicators with a single click
The ultimate factor to avoid anomaly reports in your HAS certification? Use a single, comprehensive tool that manages all your data in one interface. Quality, intervention tracking, dashboards… Don’t multiply tools consolidate all necessary indicators in the MoveWORK Flow platform.
With its various data capture methods, from classic badge readers to advanced IoT equipment, the MoveWORK Flow platform collects, processes, and centralizes all your facility’s data in real time.
Patient flows, waiting room occupancy, intervention teams… You gain a comprehensive view of your facility for complete control over the quality of care. Whatever the need, MoveWORK Flow allows you to digitize forms and service kiosks to report an event or generate certificates.
Additionally, with its profile-specific applications, MoveWORK Flow also enables intervention tracking wherever you are. The cleaning staff have their digitalized bio-cleaning protocols, managers can monitor their teams’ progress, and caregivers can request services as needed. Thanks to its automated system, MoveWORK Flow streamlines and flexibly manages intervention processes. Its intelligent algorithms analyze situations, determine, and automatically trigger the appropriate intervention scenarios. The same applies to quality tracking: everything is digitized and automated!
Finally, the MoveWORK Flow platform automatically generates customized dashboards for your indicators. Say goodbye to the stress of anomaly reports in your HAS certification, your reports are ready with just a few clicks. Auditors will only need to review the data in graphs tailored to your needs. The possibilities for modeling and correlations are virtually endless:
- Post-operative complication rates
- Nosocomial infection rates
- Readmission rates
- Patient satisfaction
- Compliance with protocols
- Number of incidents and corrective actions
- Skills evaluation and HR reports
- ..
