They chose us !
Wonder Cleaner is a cleaning company based in Bayonne, operating in the Pyrénées-Atlantiques and Landes regions. It primarily provides cleaning services for residential buildings, offices, medical practices, and dealerships. Since 2023, Wonder Cleaner has been relying on MoveWORK Flow to optimize the collection of its agents’ working hours across its various client sites.
Cyril Hibon, Operations Director, has agreed to share his experience and answer our questions about the daily use of MoveWORK Flow.
In what context did you seek a management platform?
The project was initially launched at a specific residential site. The client wanted precise traceability of the services performed in their facilities, with real-time feedback on operations. We issued a call for tenders from several management platforms, and MoveWORK was the chosen solution. I was already familiar with the platform from a previous company, where it had been implemented, and I had a strong understanding of its features and potential. I knew the value of such a solution for clients, and when the opportunity arose at Wonder Cleaner, we implemented MoveWORK within our organization to better serve our clients.
Why did you choose MoveWORK ?
Convinced by the MoveWORK platform for over ten years, I know that your solution continues to improve over time to best meet the needs of service providers. What is particularly valuable is the speed at which issues are resolved: whether the problem is technical, functional, or otherwise, a solution is provided within ten minutes. The MoveWORK teams demonstrate outstanding responsiveness, an essential asset in our industry, where we constantly operate under tight schedules and clients expect quick responses.
How do you use the MoveWORK Flow platform in your operations?
At Wonder Cleaner, we primarily rely on the functionalities for collecting working hours and monitoring attendance. During deployment, we configured all sites in MoveWORK Flow and generated QR codes for each location. These QR codes were printed, laminated, and placed at various client sites, allowing agents to check in when starting their shifts. The entire process was simple, both in setting up the QR codes and in training our agents on how to use them.
For those reluctant to use their personal phones to clock in, we provided preconfigured scanners equipped with the myMissions application. These connected terminals ensure a smooth and efficient adoption of the solution while respecting individual privacy and preferences.
With QR codes, clock-ins and clock-outs are precisely tracked. Agents register their arrivals on-site, and this information is instantly transmitted to the platform. I can accurately monitor attendance across all operations and notify clients in real time in case of delays or absences. We have shifted from a reactive to a proactive approach!
Additionally, every week, MoveWORK Flow allows me to automatically generate detailed reports on working hours. Thanks to these reports, I can demonstrate compliance with our contractual commitments to clients and provide them with a comprehensive overview of team management in the field.
What benefits have you observed for yourself, your teams, and your clients since implementing MoveWORK Flow?
One of the main advantages of the MoveWORK Flow platform is the speed and simplicity of accessing information. For example, if an agent hasn’t signed a timesheet to confirm their attendance, we can immediately send our client proof of their check-in.
Unlike traditional tools like Excel, where finding specific information can take a long time, MoveWORK Flow allows us to retrieve it quickly simply searching by site, date, or agent provides all the relevant data about their interventions. This speed of action is a major asset, especially in our industry, where time is a valuable resource.
Next, dynamic scheduling and optimizing agent working hours help reduce non-worked hours. For example, if an agent was scheduled to stay three hours on a site but only worked for two, the situation is immediately reported in MoveWORK Flow. Any discrepancies in working hours are directly displayed on my dashboard, allowing us to adjust payroll if necessary. With this pre-processing, we optimize costs and achieve significant financial savings. It also helps us identify bottlenecks, initiate discussions with employees, and eliminate any potential conflicts within the teams.
Finally, MoveWORK Flow ensures real-time transmission of reliable information to our clients, such as absenteeism reports. By automating this process through the platform, I save about an hour of processing time per day, which adds up to approximately 20 hours per month. This allows us to dedicate more time to listening to our employees and clients, ensuring we meet their needs more effectively.
