They chose us !
What are the challenges faced in the cleaning industry?
To understand operational challenges, we must first ask: How are processes implemented, and what happens upstream? For digitalization to be successful, our agents need to understand the benefits of the solution, the advantages of the tools, and how to use them. Once all of this is in place, everything runs relatively smoothly. The main challenge, therefore, lies more in the implementation than in operations themselves.
How do agents perceive digitalization?
In our company, there is no rejection from the agents. The only challenge we face is the language barrier. This is a particularly complex issue, as some agents do not speak or read French. Across all our operations, we have established a trust-based environment. As a result, we have no difficulty helping our agents understand the benefits of digitalizing intervention processes. They fully grasp that it is not about monitoring them but about providing tools that will help them improve. It enhances our relationships with both clients and employees.
In your opinion, what benefits does digitalization bring to FM industry players?
Digitalization helps build a relationship of trust between the client and the employee. The collected indicators contribute to smoother commercial relationships with clients, who now have certainty about employee presence and the service provided.
These tools record key data such as attendance and service duration, which directly impact payroll. Additionally, they provide employees with information on their tasks through a single tool that manages everything simultaneously.
