They chose us !
Since 2023, Montpellier University Hospital (CHU) has been digitizing the traceability of bio-cleaning in hospital environments using MoveWORK solutions. This project aims to streamline workflows within the hospital and sustainably improve the working conditions of healthcare support staff (ASH).
The objective: Equip the hospital’s 350 service agents with efficient work tools to enhance communication between departments, ensure service traceability, and guarantee compliance through real-time evaluation.
Mathieu GUÉRINET, Head of Bio-Cleaning at Montpellier University Hospital (CHU) and pioneer of the digitalization project, took part in a Q&A session on the topic. Discover his exclusive interview now:
Mathieu Guérinet and the MoveWORK team
What motivated you to launch this bio-cleaning digitalization project?
The digitalization project for bio-cleaning of the CHU is not new. Initiated several years ago, this approach aimed to address a dual need: gaining visibility on the cleaning actions carried out within the facility and assessing their compliance. The challenge was to find a tool capable of ensuring real-time traceability of services without complicating the daily tasks of hospital service agents.
To achieve this, we first asked our service provider, ONET, to look for a solution to digitize the interventions of its teams. We wanted to obtain key indicators on the quality of services provided and easily verify compliance with protocols. This is how we discovered MoveWORK. The next step was to replicate this model for our in-house bio-cleaning service.
Why did you choose the MoveWORK solution?
After observing the effectiveness of traceability tools used by ONET teams, we decided to extend the digitalization process to the internal teams of the CHU. Before selecting the solution to implement, we conducted a benchmark of the various existing and available systems on the market. MoveWORK offered the most suitable and, above all, the most adaptable solution.
On one hand, thanks to the flexibility of the MoveWORK Flow platform, we were able to design a highly customized application for healthcare service agents. The traceability system was configured room by room, adapted to the hospital departments and buildings of the CHU.
Additionally, one of the key criteria that led us to choose MoveWORK was the improvement of healthcare service agents working conditions. We were looking for a solution that would facilitate agents’ rounds, simplify their tasks, and also enhance the value of their profession.
How did the healthcare service agents respond to this digital transition?
Overall, the solution has been very well received by the teams. By equipping agents with ergonomic tools, we are giving them the means to work efficiently. When healthcare professionals see healthcare service agents equipped with MoveWORK devices, it reinforces their professional status and highlights their essential role in maintaining a safe hospital environment. The solution truly enhances the value of their profession.
Additionally, mobile applications have replaced paper in the field. The ecological aspect is highly appreciated by the teams.
How is the deployment progressing?
We are still in the pilot phase, with deployment limited to a few sites and teams. For a successful project, it is crucial to prepare a clear and structured database in advance. This task has been a significant part of our preparatory work. During this period, we have been able to adjust network coverage, test the compatibility of cart supports with cleaning products, and meticulously digitize intervention workflows.
At every stage, we work closely with MoveWORK consultants. Together, we implement solutions, assess their effectiveness, and make adjustments if necessary. The next steps will be the rollout of the tools across all the CHU sites and the deployment of the nursing interface.
