Customer Center : Performance Coaching
At MoveWORK, the user is at the heart of project success, and customer experience shapes our daily work.
That’s why we’ve developed a unique support approach to meet your needs throughout your journey.
At every stage of our collaboration, our team provides you with personalized and scalable support.
A dedicated coach
throughout your subscription
Regular meetings
to monitor your performance
A platform designed and built
with users in mind
Your success, our priority
Beyond its technology, MoveWORK provides comprehensive customer support to maximize adoption and the effectiveness of its solutions.
Each user benefits from tailored assistance, access to a large user community, and multi-role support tools :
- Your Performance Coach
Benefit from a dedicated contact to help you achieve your goals. Your Coach assists you in using the MoveWORK Flow platform, its mobile apps, and the ecosystem of connected devices optimally.
Available 5 days a week, via chat or phone, they answer all your technical and functional questions.
- A personalized journey
Based on your expectations, you work with your Coach to define a schedule of regular meetings to track the progress of your indicators. This activity review helps clarify any obstacles and adjust the solution to meet your needs.
- A document library
To guide you in using our solutions, over 150 help articles are available in the FAQ section of the MoveWORK Flow platform.
Our missions and commitments
At MoveWORK, we redefine the customer experience by placing people at the heart of our approach.
We believe that true value lies in authentic interactions, which is why our customer relationships are fully tailored.
In all our missions, we passionately combine our core values: Trust, Proximity, Transparency, and Innovation.
From our offices in Lisbon, our Customer Center extends its reach across Portugal, Spain, the United Arab Emirates, and France through its multilingual coaches.
On a daily basis, our experts offer you:
- Multichannel support: chat, email, phone call, videoconference…
- Technical support for your equipment
- Personalized advice to optimize your use of the solutions
- Training workshops on the latest features
- Exclusive presentations of the latest updates
- Assistance with the deployment of new projects
- Advice on responding to tenders
- Regular monitoring of your performance and that of your teams
Expertise at the service of our clients
Our commitment to customer satisfaction is reflected in tangible results.
We continuously monitor and improve our practices and processes to deliver the highest quality of service.
Every feedback, suggestion, or evaluation directly shapes our services and guides our ongoing efforts for continuous improvement.
in 2024
from the first contract
since the beginning of 2024
Customer experience is embedded in the daily operations of the Customer Center, and this is what makes it so powerful. The success of our clients depends on our ability to support them and guide users throughout their journey. With our holistic approach, we don’t just offer a product, but a strategic partnership that helps our clients achieve their operational goals. »
Customer Experience Director at MoveWORK
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Contact us now!
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MoveWORK Technical Center
Technical expertise every day
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