A leading insurance company approached Armonia to support the management of service requests across its 30 agencies. Armonia partnered with MoveWORK to create a dedicated white-label management platform.
Benefits for the insurer
- Ensure immediate handling of requests
- Centralize requests in a single tool with a single service provider
- Improve customer satisfaction through a high level of service quality
Benefits for Armonia
- Ensure compliance with its contractual commitments
- Facilitate its teams’ work through dedicated applications
- View ongoing requests and their processing in real time
- Optimize intervention schedules by anticipating needs
- Automate intervention scenarios based on incoming requests