They chose us
Propreté Maintenance is a cleaning company based in the Grand Est and Grand Ouest regions. It operates across various sectors, including the tertiary sector, industry, healthcare, and retail, and provides cleaning services tailored to its clients’ needs. Propreté Maintenance is supported by MoveWORK in the daily management of its teams, the monitoring of service quality, and client satisfaction.
In this interview, Mathieu Maury, Branch Manager at Propreté Maintenance, shares his feedback on the deployment of MoveWORK Flow.
What challenges does MoveWORK address?
The first challenge we had to address was managing our employees’ working hours. Before MoveWORK, we used sign-in sheets where arrival and departure times were recorded. However, this manual method has its limits: approximate time recording, potential errors, lack of history, and no visibility for our clients. Faced with these issues, we decided to digitalize time management. I was already familiar with MoveWORK from the time of MoveWORK Connect, having used it in a previous company. We therefore naturally chose to implement mobile time clocks.
Then, our clients especially when multiple stakeholders are involved on the same account are looking for an environment that allows them to monitor the services carried out on their sites. We had been looking for a tool capable of creating client portals for a long time. MoveWORK Flow offers this functionality, which perfectly meets our needs.
In what cases do you use MoveWORK?
On a daily basis, we use the MoveWORK Flow platform to manage our employees’ working time flows. More recently, we have also developed quality management across all our client sites, as well as customized client portals, also known as Workspaces. We followed dedicated training on how to create these portals, which now allows us to adapt them, develop them further, and independently integrate graphs and monitoring dashboards.
Today, we are deploying these Workspaces to the majority of our clients. We rely on a common model intentionally simple and perfectly suited to our business which we then customize according to each client’s specific expectations and needs. Prior to deployment, we systematically organize meetings with our clients to identify their priorities, present the portal’s features, and jointly define the indicators, dashboards, and content they want.
What are the benefits for your clients ?
From the outset, the idea behind the Workspace was not to eliminate communication with our clients. In a context where many services are highly sometimes overly digitalized, with exchanges that are often standardized and impersonal, I didn’t want us to fall into that trap. The Workspace was therefore designed to digitalize communication while preserving the human aspect: making it simpler, more efficient, and better structured, without replacing direct interactions, but rather complementing them.
For our clients, the Workspace is primarily seen as a central, practical, and easy-to-use tool. It becomes a single point of entry that replaces a large portion of the scattered exchanges we previously had, particularly emails and the sending of multiple or overly large documents.
Branch Manager at Propreté Maintenance
It brings major benefits:
- On our side: All requests are centralized, allowing us to keep a clear history of what has been done, what is in progress, and what remains to be handled even when multiple stakeholders are involved on the client side. MoveWORK has improved our relationship with our clients: centralizing exchanges helps avoid the dispersion caused by emails and reduces the risk of missing requests.
- On the client side: Data is automatically consolidated, enabling clients to simply download the complete history at the end of the month, without any additional processing. It clearly illustrates the added value of MoveWORK: beyond a standard tool, it is an adaptable solution capable of meeting each client’s specific needs in a very practical way.
What are your development prospects ?
Our development prospects primarily involve continuing to expand the Workspace among our existing clients and evolving it according to their needs. We also aim to go further in the traceability of our interventions and services, particularly in new markets, by implementing scanners, tags, or other tracking tools. This is something we had not yet fully developed and that we will now be able to roll out progressively.
Another key focus is how we present the portal in our responses to tenders, whether private or public. The idea is to offer demonstration spaces either through a shared demo environment or more personalized temporary spaces, especially for larger projects to help prospects better visualize the solution.
Finally, we are currently working on the entire digitalized quality control process. It is a significant project, still in progress, but clearly one of our short-term priorities.
Would you recommend MoveWORK?
Yes, today I would recommend MoveWORK without hesitation. That wasn’t necessarily the case at the beginning. At the time, I would mainly have recommended the solution for managing intervention times, a field in which MoveWORK was already well positioned, even though the market was evolving rapidly on this topic. Today, that is no longer the case. Client portals have become much more accessible, easier to use, and above all highly valuable in terms of usage, which makes all the difference.
I am also very satisfied with the after-sales service. Whenever there is an issue or a question, the teams are responsive, available, and attentive. Responses are quick, whether by phone or email you can really feel that there is a strong team behind it, which is very reassuring on a daily basis.