They chose us
For over 10 years, KS Services has been using MoveWORK solutions to manage its teams and client sites across France. With more than 800 employees, the group operates in various sectors, including logistics services for industrial companies, distributors, and major manufacturers, as well as facility management services.
Laurie Zegagh, Digital Transformation Project Manager at KS Services, takes us behind the scenes of the implementation of the MoveWORK Flow platform within the group. Reporting to the IT department, she oversees the configuration of the tool and the training of teams across the different contracts.
Why did you look for a tool and choose MoveWORK?
The main objective was to improve customer satisfaction by strengthening our operational efficiency. Before implementing MoveWORK Flow, area managers had to go on-site to collect timesheets or constantly call teams to obtain information. They then spent a huge amount of time manually transcribing operational data.
We were therefore looking for a remote management tool to free up time for our teams. MoveWORK’s industry expertise and in-depth understanding of our business strongly influenced our choice. In addition to being customizable according to our sectors of activity, the platform provides real-time visibility into operations and allows managers to oversee their teams in just a few clicks.
How do you use MoveWORK Flow?
KS Services has deployed MoveWORK Flow across numerous contracts: retail, office environments, waste management services, and more. On one hand, we monitor on-site attendance in real time and track working hours. This level of traceability allows us to react instantly in case of absence and consistently meet our contractual commitments. On a monthly basis, we make payroll adjustments and validate working hours based on additional or overtime hours.
On the other hand, we have developed dedicated client spaces with MoveWORK Flow. For each contract, we create a digital interface where clients can submit specific service requests. When requests are made, on-site agents receive the tasks directly on their mobile application. At the same time, clients can track progress in real time. In addition, site managers can, if they wish, share performance indicators through dashboards within this dedicated space.
How have MoveWORK solutions improved your day-to-day operations, as well as those of your teams and your clients?
Whatever the user, MoveWORK Flow saves us time!
Information is collected instantly, reliably, and routed to the right people. Field teams receive their work orders in real time, can view their schedules, and organize themselves according to their workload.
On the client side, the solution is very well received overall. We have enabled some clients to eliminate paper documents and evolve their internal processes through digitalization. All these elements set us apart from the competition, particularly in tender responses and contract renewals.
In the event of a dispute, being able to rely on precise reports is also a real relief. This is one of the key benefits of traceability and the digitalization of our processes.
What are your development prospects?
For over 10 years, our dedicated contacts at MoveWORK have consistently met our requests and expectations, and have never left us alone when facing a difficulty. This close relationship is very important to us. As a service provider, we face high expectations in terms of service quality from our clients, and the responsiveness of MoveWORK’s support is greatly appreciated.
Our development constantly adapts to the needs of our future clients. Continuous improvement is part of our DNA, as well as MoveWORK’s. That is why we regularly offer our clients ways to optimize their processes, particularly through the use of the MoveWORK Flow platform. This proactive approach allows us to continuously evolve and provide increasingly high-performing solutions.