They chose us
APF Entreprise 93 is an adapted company that is part of the APF France handicap network and is based in the Île-de-France region. It is the second largest French organization after the Red Cross advocating for the rights of people with disabilities in everyday life. The organization offers services in various fields, including reception, administrative services, logistics, occupant support, and mail services.
Since 2018, MoveWORK has been supporting APF Entreprise 93 in managing services and coordinating teams to ensure high-quality service for their clients. Chloé Morineau, Operations Manager at APF Entreprise 93, shares her feedback on the deployment of the platform and its applications.
What challenges does MoveWORK address?
Before 2018, we didn’t use any software: tracking shift starts and working hours was done solely via emails and declarative timesheets. In terms of traceability and monitoring, this was becoming difficult for our teams to manage. We therefore looked for a solution capable of meeting our management needs, which led us to deploy the MoveWORK solution. The platform addresses a key need: having reliable, real-time visibility of employees’ shift starts and their presence on site. The tool has profoundly transformed our organization and our relationship with clients. From now on, it is our teams who detect and anticipate delays or absences and inform clients—rather than the other way around.
Today, we hold quality certifications, including ISO 9001 and ISO 14001, and face increasingly demanding client requirements. Using MoveWORK allows us to better meet these standards while improving traceability. The solution greatly supports us in enhancing the quality of our services and customer satisfaction by enabling us to further digitalize our operations and become more structured.
How do you use MoveWORK tools on a daily basis?
The main use of MoveWORK concerns tracking our employees’ attendance. We manage schedules directly through the platform, which allows them to view their shift starts each day and ensures accurate tracking of hours worked.
In recent years, we have also integrated quality control processes to obtain more concrete feedback. This enables us to monitor the quality of inspections carried out and implement corrective actions based on the issues identified.
This year, we went even further by setting up a space entirely dedicated to one of our clients. We integrated an internal ticketing system with workflows to track scheduling and any issues encountered on-site during operations. This gives us a true service management tool, with a 100% client-dedicated space and information fully connected to field operations.
What are the benefits for you and your clients?
By creating a dedicated space, the client can directly monitor interventions in real time, allowing us to better meet specific needs. It was actually a requirement of one of our contracts to have a dedicated space to track activity. This ensures full transparency in the management of operations: clients can access every form related to completed interventions and monitor the quality of the work carried out by our technicians.
The space we created only displays the KPIs that the client wants: where do we stand in real time regarding interventions? Have there been any issues? Which quality indicators are on alert? What is the service completion rate at any given moment?
The MoveWORK solution truly simplifies our management and monitoring. We can track employee attendance in real time, collect data related to interventions, and therefore better manage working time. For example, it has made payroll processing easier by allowing us to extract time logs and working hours, and to better identify overtime, delays, and other discrepancies.
Does MoveWORK help you win more tenders in the market?
Yes, as our sales teams now systematically include the use of MoveWORK in our tenders.
Working with MoveWORK allows us to highlight:
- Quality audits
- Non-compliance management
- Time and attendance tracking
But above all, it enables us to be more professional in our responses and to provide a solution fully tailored to their needs.
Looking ahead, we aim to continue digitalizing our services by increasingly leveraging the features currently offered by the tool. In collaboration with MoveWORK’s support teams, we are also working to evolve and develop new functionalities to become even more efficient, enhance traceability, and further professionalize our day-to-day management.
Would you recommend MoveWORK?
Yes, as we are rolling out the solution across other sites! It is also thanks to the close working relationship we have built with the MoveWORK teams that we are able to move forward efficiently. Their ability to listen to business needs and understand the specificities of our markets, along with the smooth collaboration with sales and support teams, is a real driver for accelerating the development and promotion of the solution.