Facility Services

Use cases from field to proof

Find your everyday situations, grouped into 6 categories from A to F.
For each one: common issues, how the platform makes a difference,
and concrete examples to help you take action quickly.

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Accueil » Facility services

Explore use cases A → F

Your operational situations decoded and under control

Scheduling & Time

Plan, track, and secure payroll (multi check-in modes)

Digitization

Paperless, traceable, and actionable forms and documents

Operations

Requests, unforeseen events, assignments and notifications

Compliance & QWLC

Quality, safety, photo evidence, action plans and monitoring

Customer relationship

Shared portal, transparency, documented activity reviews

Management & commitments

KPIs, risks, executive decisions, and SmartReport dashboards

Scheduling & Time

Scheduling and attendance management

Common issues

• Limited field visibility
• Missed overtime hours
• Payroll errors → social tensions
• Limited responsiveness to unforeseen events

How the platform makes a difference

• Real-time shared schedules
• Live attendance/absence tracking
• Automatic control of actual vs. planned check-ins
• Batch time validation

Examples

• Absence alerts and reassignment
• Schedule change notifications
• Integration of overtime hours into payroll
• Ethical capping (T1/T2/T3)

Digitization

Digitalized business forms and documents

Common issues

• Scattered paper-based information
• Outdated versions
• Difficult sharing
• Double data entry, slow analysis

How the platform makes a difference

• Centralized and up-to-date documents
• Controlled access and sharing
• Reliable data collection without re-entry
• Standardization and traceability

Examples

• 100% digital forms
• Template library
• Instant distribution
• Protocol compliance tracking
• Instant analysis

0.6–2.4 tCO₂e avoided/ year

Operational management

Intervention management and handling of unforeseen events

Common issues

• Scattered WhatsApp, SMS, and email communications
• Delays and absences barely visible
• Late reassignments
• Random consumable tracking

How the platform makes a difference

• Single channel for requests/incidents
• SLA alerts
• “First come, first served” assignments
• Automatic tracking of consumption and supply

Examples

• myMissions kiosk
• Automatic reminders
• IoT, scheduling, and GPS automation
• Request status tracking (T1/T2/T3)

- 35% time wasted

Compliance & traceability

Quality, safety, QWL

Common issues

• Low quality visibility
• Unclear corrective actions
• Poor traceability of PPE and authorizations
• Insufficient accident prevention

How the platform makes a difference

• Photo evidence, timestamp, and GPS
• Guided action plans
• Risk collection and analysis
• Logging and audit trail

Examples

• Inspections and sampling
• Deviation alerts
• Tracked requalifications
• History by site and agent

-30% critical delays

Customer relationship

Commitment compliance and penalty reduction

Common issues

• Scattered complaints
• Unclear activity reviews
• No shared space
• Unbalanced information sharing

How the platform makes a difference

• Client portal and Workspaces
• Self-service requests
• Automated activity reviews
• Shared evidence and KPIs

Examples

• Single channel for complaints
• SmartReport in 3 clicks
• Consolidated SLAs
• Role-based access

+10 pts in customer satisfaction

Performance & commitments management

See everything, manage everything, master everything

Common issues

• Poorly anticipated penalties
• Data silos
• Weak correlation between operations and complaints
• Inconsistent KPIs

How the platform makes a difference

• Consolidated dashboards
• Operations and satisfaction KPIs
• Week-over-week comparisons
• Multi-site comparisons
• Financial risks under control

Examples

• Cost and savings analysis
• Penalty risk alerts
• Executive exports and sharing
• Contract-specific Workspaces

SLA met on 97% of process steps

Do you recognize yourself in these use cases?

We’ll show you your scenario live, then configure it together.
Simple, fast, measurable.