By Patrick Tavaris – President and CTO of MoveWORK
Native AI: beyond SaaS, a new horizon for Facility Management
For years, we have been digitizing workflows, standardizing processes, and automating controls. These advancements are essential to accelerating the ongoing digital transformation, but they are only a step. Today, another revolution is beginning: a technology that no longer simply follows instructions, but understands the profession, senses its challenges, and anticipates its obstacles.
In a world where cleaning, security, and maintenance are no longer simple regulatory obligations but markers of quality of life and trust, it is no longer enough to execute predefined schedules.
We must respond to real usage, adapt operations in real time, and ensure precise compliance with protocols where it matters most.
Usage-based cleaning, for example, requires intervening where people flows generate new needs, and detecting invisible deviations before they become visible problems. Hygiene protocols should no longer be checked after the fact but monitored continuously, to ensure flawless quality in healthcare facilities, offices, and public spaces.
MoveWORK Flow enters this new era
Already a benchmark on the market, by becoming a native AI SaaS platform, MoveWORK Flow no longer simply executes: it observes, understands, learns, alerts, and recommends in real time, directly connected to how spaces are used and to the needs on the ground. It’s no longer just software. It’s an intelligent partner, serving compliance, quality, and operational performance.
At MoveWORK, we are taking this step with a unique project: MoveWORK Flow is becoming a native AI SaaS platform. Gone are the complex interfaces, static dashboards, and long hours of analysis. Users will simply be able to ask a question and instantly receive clear answers and ready-to-deploy solutions: Which sites are at risk? How can we optimize our rounds tomorrow? Are there penalties, and how can we quickly resolve them?
« Our ambition is clear: to move from tools that users must learn to master, to intelligent solutions that understand their business needs, anticipate their operational challenges, and support them in their day-to-day decision-making. »
Predictive and Interactive Facility Management
Our AI is not a cosmetic add-on. It is at the very core of the platform:
- Detecting quality anomalies before they even appear.
- Predicting operational needs based on real-time field data and IoT signals.
- Automatically generating dashboards and strategic recommendations.
- Creating a completely new environment that enhances interaction and understanding.
“The potential of AI is already tremendous, and tomorrow it will be even greater. We are no longer talking about a simple functional evolution, but about redefining the relationship between humans and technology,” says Florent Constant, CTO and Data Scientist at MoveWORK.
More accessibility, more human impact
The AI interface will remove technical barriers: everyone from field teams to the C-suite will be able to interact naturally with their digital ecosystem, without complex expertise or heavy training.
If AI offers a form of universal access for humans, it will also profoundly transform the working environment of frontline agents. Reducing repetitive and tedious tasks, enabling interventions in less strenuous conditions, and strengthening autonomy and engagement are among the key challenges.
Maxime Giovinazzo, Chief Operating Officer at MoveWORK, summarizes our ambition clearly:
“By intelligently automating everything that can be automated, we free the creative potential of teams and give them back time for what truly matters.”
The future of SaaS belongs to those who unlock usage
But this revolution goes far beyond technology it also overturns the traditional economic models of SaaS. For too long, companies have been locked into costly, rigid licensing systems that don’t reflect the constantly shifting realities on the ground.
Every additional user, every need for evolution, every deployment became an expense, a constraint, or a budget trade-off. The rise of native AI makes these models obsolete, and in MoveWORK’s world, you no longer buy licenses you unlock usage.
An ambitious project for today, a new standard for tomorrow
This project will be delivered by 2026–2027, with a clear objective: to build a new standard for service management by merging SaaS, AI, IoT, and an intuitive user experience.
Because tomorrow, companies won’t ask for tools anymore.
They will ask for answers. For actions. For meaning.
And that is exactly what MoveWORK is building.